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FAQs
You will find out an answer for all your questions,
if you cannot find an answer in this page,
please feel free to contact us:
we will contact you back within 24 hours.
It's quick and easy:
1. choose the products to buy
2. select the quantity you need and add it to the cart
3. repeat steps 1 and 2 for each product you want to purchase
4. when you have finished adding products, check your cart
5. if you are not already registered, fill in the order with your personal and / or business data
6. enter the shipping address
7. proceed with the payment
8. you will receive an email confirming the purchase just made
9. you will be able to check the status of your order from your control panel
Do I need to register my business to make a purchase?
It is convenient and safer, but not mandatory ...
How can I change my account details?
Log in by clicking on the person icon at the top right, logging in with your username and password, then click on "your details" on the left, make the necessary changes and click on "confirm changes".
1. choose the products to buy
2. select the quantity you need and add it to the cart
3. repeat steps 1 and 2 for each product you want to purchase
4. when you have finished adding products, check your cart
5. if you are not already registered, fill in the order with your personal and / or business data
6. enter the shipping address
7. proceed with the payment
8. you will receive an email confirming the purchase just made
9. you will be able to check the status of your order from your control panel
Do I need to register my business to make a purchase?
It is convenient and safer, but not mandatory ...
How can I change my account details?
Log in by clicking on the person icon at the top right, logging in with your username and password, then click on "your details" on the left, make the necessary changes and click on "confirm changes".
Is there a minimum order?
No, we don't have a minimum order
When will i receive my order?
It depends on the place of delivery and the weight / volume of your order, you will find the approximate times below:
NORTH 24-48-72 hours
CENTER 24-48-72 hours
SOUTH 48-72-96 hours
ISLANDS 72-96-120 hours
IF THE SHIPPING IS SMALL, THE DELIVERY TIMES ARE FASTER
Can I order by email?
Orders can be sent to shop@igt.sm, in this case it is not possible to pay by credit card.
Is it possible to request a product sample?
Yes, send an email to shop@igt.sm, specifying the item (s) and your usual consumption
No, we don't have a minimum order
When will i receive my order?
It depends on the place of delivery and the weight / volume of your order, you will find the approximate times below:
NORTH 24-48-72 hours
CENTER 24-48-72 hours
SOUTH 48-72-96 hours
ISLANDS 72-96-120 hours
IF THE SHIPPING IS SMALL, THE DELIVERY TIMES ARE FASTER
Can I order by email?
Orders can be sent to shop@igt.sm, in this case it is not possible to pay by credit card.
Is it possible to request a product sample?
Yes, send an email to shop@igt.sm, specifying the item (s) and your usual consumption
What are the shipping times?
It depends on the place of delivery and the weight / volume of your order, you will find the approximate times below:
NORTH 24-48-72 hours
CENTER 24-48-72 hours
SOUTH 48-72-96 hours
ISLANDS 72-96-120 hours
IF THE SHIPPING IS SMALL, THE DELIVERY TIMES ARE FASTER
Is shipping free?
Also for the whole city and neighboring municipalities, for the other areas there are flat-rate charges that are calculated based on the weight / volume of the goods ordered
How much do shipments cost?
You can check it yourself by going to the cart and entering the Province and Zip Code in the appropriate form that calculates the shipping costs
How are the shipping costs calculated?
Based on the products ordered, the weight / volume and the destination of the goods
Can I receive the goods at an address other than the billing address?
Of course, just click on the cashier "send to a different address" and fill out the form
Is it possible to schedule a specific delivery date?
Yes, specifying it in the order notes at the checkout
Can I indicate multiple delivery addresses for a single order?
No, each order must have its own delivery address
It depends on the place of delivery and the weight / volume of your order, you will find the approximate times below:
NORTH 24-48-72 hours
CENTER 24-48-72 hours
SOUTH 48-72-96 hours
ISLANDS 72-96-120 hours
IF THE SHIPPING IS SMALL, THE DELIVERY TIMES ARE FASTER
Is shipping free?
Also for the whole city and neighboring municipalities, for the other areas there are flat-rate charges that are calculated based on the weight / volume of the goods ordered
How much do shipments cost?
You can check it yourself by going to the cart and entering the Province and Zip Code in the appropriate form that calculates the shipping costs
How are the shipping costs calculated?
Based on the products ordered, the weight / volume and the destination of the goods
Can I receive the goods at an address other than the billing address?
Of course, just click on the cashier "send to a different address" and fill out the form
Is it possible to schedule a specific delivery date?
Yes, specifying it in the order notes at the checkout
Can I indicate multiple delivery addresses for a single order?
No, each order must have its own delivery address
Can I collect the goods myself?
Absolutely yes, it is necessary to send the order at least 1 hour before collection.
Is there a limit to the collection capacity at the warehouse?
The only limit is your transport capacity. From our warehouse of over 1600 square meters it is possible to withdraw from small packages to pallets of goods with loading service even with a forklift.
Absolutely yes, it is necessary to send the order at least 1 hour before collection.
Is there a limit to the collection capacity at the warehouse?
The only limit is your transport capacity. From our warehouse of over 1600 square meters it is possible to withdraw from small packages to pallets of goods with loading service even with a forklift.
What payment methods are available?
The goods travel accompanied by the delivery note, together with the evasion an invoice is issued and the courtesy invoice is sent by email.
I have received a discount code, where should I enter it?
In the checkout you will find a special space where you can insert it, by clicking on "apply" it will be deducted from the order total.
Can I pay cash on delivery upon receipt of the goods?
This service is currently not available
- Cash on delivery
- Bank transfer
- Credit card
The goods travel accompanied by the delivery note, together with the evasion an invoice is issued and the courtesy invoice is sent by email.
I have received a discount code, where should I enter it?
In the checkout you will find a special space where you can insert it, by clicking on "apply" it will be deducted from the order total.
Can I pay cash on delivery upon receipt of the goods?
This service is currently not available
How can I contact you in case of need?
By email at shop@igt.sm or via the online chat on our site.
Can i cancel an order?
Yes before it is escaped.
If the goods are lost or damaged, what should I do?
Write an email to shop@igt.sm indicating your contacts, we will promptly contact you to find a solution by mutual agreement.
Are returns allowed? And within what limits?
Yes, within 14 days from the date of purchase.
By email at shop@igt.sm or via the online chat on our site.
Can i cancel an order?
Yes before it is escaped.
If the goods are lost or damaged, what should I do?
Write an email to shop@igt.sm indicating your contacts, we will promptly contact you to find a solution by mutual agreement.
Are returns allowed? And within what limits?
Yes, within 14 days from the date of purchase.